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If Orbital Research (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you. In-stock orders (excluding scheduled delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. How soon you receive the product(s) depends on the shipping method you have chosen.

You may contact us at:
Orbital Research
Customer Support Dept.
8652 Commerce Court
Burnaby, BC V5A 4N6
1-604 419-8585
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We reserve the right to limit quantities available for sale or sold. For commercial sales, please contact Orbital Research for Business at 1-604-419-8585 or [email protected] to discuss your business needs.

To the extent permitted by law, we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed order form constitutes your offer to purchase the products referenced in your order. Your order will be deemed to be accepted only if and when we send a order acknowledgement to your email address. That order acknowledgement email constitutes our acceptance of your order and forms a legally binding contract with Orbital Research.

The total price of your order will be charged to your credit card upon order placement. Cancellations are not accepted. If your product is not working as expected, it will be repaired according to our RMA policy.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

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